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Chimney, Dryer Vent and Air Duct FAQ

Here are answers to the questions New York homeowners ask us most about chimney sweeping, inspections, repairs, liners, dryer vents and air ducts. We also cover what to expect on the day of your visit, from preparing the room to getting roof access in a rowhouse or apartment building. If your question isn't here, contact us and we'll help.

How to Reach Us

The easiest way to schedule a visit or ask a question is through the contact form on our website. A few details up front help us send the right technician with the right equipment and plan around your building's rules.

If you live in a co-op, condo or rental building, it helps to check with your super or managing agent before you book. Many buildings need advance notice for roof access or work in common areas.

  • Your address and the type of building: house, rowhouse, or apartment building
  • The service you need, or the problem you're noticing
  • What you burn or vent: wood, gas, oil, or a dryer
  • Whether roof access requires a key, an escort, or building approval
  • Preferred days and times for the visit

FAQ

Frequently asked questions

Don’t see your question? Call (472) 287-7082 and we’ll talk it through.

How often should my chimney be swept?

The NFPA 211 standard calls for chimneys, fireplaces and vents to be inspected once a year, and the inspection tells us whether a sweep is needed. Fireplaces used often for wood fires usually need sweeping more often than gas appliances. We'll recommend a schedule based on what we find.

What does a chimney sweep remove?

A sweep removes soot, creosote and debris from the flue, smoke chamber and firebox. Creosote builds up from burning wood and can catch fire if it gets thick enough. We also clear out nests, leaves and other blockages that stop smoke from venting properly.

What's the difference between Level 1, 2 and 3 inspections?

A Level 1 inspection fits when nothing about your system has changed. A Level 2 is called for when the system changes, such as a new appliance or a switch of fuel, or when the home is sold. A Level 3 is used when a hidden hazard can only be reached by opening part of the chimney or building.

Do I need an inspection if I don't use my fireplace?

Yes, if the chimney vents a furnace, boiler or water heater, it's working even when the fireplace sits cold. Unused flues can also collect nests, debris and water damage. A yearly inspection catches these problems before they affect your heating system.

My building is converting from oil to gas. Does the chimney need work?

When a New York City building converts its boiler from oil to gas, the chimney has to be evaluated as part of the project. A new liner is often needed because gas exhaust produces acidic condensate that can corrode a masonry flue. We can inspect the chimney and explain your liner options.

How do I know if my chimney needs repair?

Common signs include crumbling mortar, loose or spalling bricks, water stains near the fireplace, rust on the damper, and pieces of tile or masonry in the firebox. Smoke backing up into the room is another warning sign. An inspection shows what's causing the problem and what repair fits.

What do a chimney cap and chase cover do?

A chimney cap sits on top of the flue to keep out rain, animals and debris while letting smoke escape. A chase cover seals the top of a framed or prefabricated chimney enclosure. Both help limit water damage, which is one of the main causes of chimney deterioration.

Is chimney waterproofing worth it?

Brick and mortar absorb water, and repeated freeze-thaw cycles can crack and break down the masonry. A breathable waterproofing treatment helps the chimney shed water while still letting moisture escape. It works best after any needed repairs are made.

Why does my dryer vent need cleaning?

According to the U.S. Fire Administration, failure to clean is the leading factor contributing to clothes dryer fires in homes. Lint collects in the vent line, restricts airflow and can ignite. Long drying times, a hot laundry room or a burning smell are signs the vent needs attention.

Should I have my air ducts cleaned?

The U.S. EPA advises cleaning air ducts when there is substantial visible mold growth, vermin, or excessive dust and debris. It also notes that duct cleaning has not been shown to prevent health problems. We'll look at your ducts and tell you plainly whether cleaning makes sense.

Do you use chemical treatments in air ducts?

We don't apply chemical treatments by default. The EPA advises consumers to be careful with chemical treatments in ducts, and we only discuss them when there's a specific reason. If one is suggested, we'll explain what it is and why before doing anything.

What should I do before you arrive?

Don't use the fireplace for at least a day beforehand so the firebox is cool. Clear a path to the fireplace, dryer or vents, and move furniture and decorations a few feet away. If your building needs roof access arranged, confirm it with your super ahead of time.

How long does a visit take?

It depends on the service, the number of flues or vents, and how easy the roof and work areas are to reach. A routine sweep and inspection of a single flue is usually finished within a few hours. We'll give you a time estimate when you book.

Will the cleaning make a mess in my home?

We lay down drop cloths, seal off the fireplace opening, and use vacuums designed to capture soot and dust. Our technicians clean up the work area before they leave. Some light dust is possible, but we work to keep your rooms as clean as we found them.

What about my pets?

Please keep pets in a closed room away from the work area during the visit. The noise, equipment and open doors can stress animals or let them slip outside. It also keeps them away from soot and debris.

How does roof access work in rowhouses and apartment buildings?

Many chimneys in rowhouses and apartment buildings are reached through a roof hatch or bulkhead door. Your super or managing agent may need to unlock it, provide an escort, or approve the work in advance. During New York City's heat season, from October 1 through May 31, buildings often prefer to plan heating-system work ahead, so it helps to schedule early.

Schedule a Chimney or Vent Inspection

Tell us what you're noticing and what kind of building you live in. We'll set up a visit, inspect the system, show you photos, and give you a written price before any work begins.

(472) 287-7082
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